Some people are still debating whether AI can replace humans, but reality is straightforward: AI will definitely replace those who don't use AI.

In 2026, the real dividing line for export enterprises is no longer whether they can use AI, but whether they can leverage AI as a fulcrum to reconstruct end-to-end efficiency—from customer insights and product matching to localized services. As AI-generated content floods the market and information becomes increasingly homogenized, genuine professional expertise, deep industry understanding, and sustainable service value are becoming the scarcest resources.

This is exactly where Tendata focuses its efforts—using data + AI + scenario-based services to help Chinese foreign trade professionals deliver certainty to global customers. From February 6 to 7, Tendata's 21st Annual Kickoff Management Conference was held at Zunmao Hotel in Shanghai. Centered on the theme “AI Empowerment, Built-in Excellence,” the conference systematically deployed the 2026 strategic roadmap and officially launched a comprehensive upgrade from experience-driven operations to system-driven growth.

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I. Building Consensus: Intelligence Is Not the Future—It's the Present

At the beginning of the conference, Tendata Chairman Pang Jingfang made it clear: “AI is not a choice—it's inevitable. It is both the foundation of product competitiveness and a key tool for internal efficiency.” This perspective became the core logic throughout the event—AI is no longer an add-on feature but the underlying engine driving product evolution and organizational efficiency.

Tendata's VP further explained: “Customers don't want a pile of features—they want real results.” In 2026, the Customer Success Department will shift from “selling tools” to “supporting growth,” embedding deeply throughout the customer lifecycle and delivering measurable, tangible value to fulfill the promise of built-in excellence.

The Director of Tendata's Partner Business Division addressed past challenges directly: “Over-reliance on individual sales capabilities made it difficult to accumulate experience, slowed new hires' growth, and created inconsistent service standards.” He announced that in 2026 the company will fully implement standardized SOPs, regional collaboration mechanisms, and tiered service systems—making success replicable and growth sustainable.

Tendata's Head of Digitalization added: “Systems are not for control—they are meant to unleash creativity.” In 2026, the company will focus on eliminating customer data silos, reconstructing the underlying order architecture, and launching intelligent capabilities such as AI assistants and health-scoring models. These tools will free frontline employees from repetitive tasks like data entry, reconciliation, and redundant communication—allowing them to focus on high-value customer engagement.

II. Dual-Engine Strategy: Products with Warmth, Services with Impact

For the first time, the conference presented product and customer service functions separately, highlighting Tendata's commitment to refining the end-to-end customer experience.

The Product Director emphasized that all 2026 feature iterations must originate from real business pain points. “We don't build flashy features—we build solutions that can be implemented and deliver results.” He explained that the next generation of products will better understand user behavior, providing more natural and relevant experiences in data insights, workflow efficiency, and decision support. “Products should have warmth—they shouldn't feel like cold interfaces but like knowledgeable partners.”

The Customer Service Director introduced the concept that “service must create impact.” Every customer interaction should leave a traceable and optimizable value footprint. In 2026, the customer service system will implement unified service standards, build a structured knowledge base, and leverage real-time dashboards for continuous optimization. “Our goal is no longer just to solve problems—it's to prevent them from happening.” Intelligent ticket assignment, emotion recognition support, and personalized solution recommendations will gradually become part of daily service operations, improving both efficiency and user experience.

At the heart of this transformation is a shift from “people-dependent” to “system-driven” operations—through clear role definitions, standardized process modules, and data-driven decision mechanisms—creating a service network that is more professional, faster to respond, and richer in value. This is not only Tendata's answer to market changes but also the foundation of delivering certainty to its customers.

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III. Human-Centered Culture: Behind Every System Are People Moving Forward Together

On the afternoon of February 7, Tendata's annual company gathering took place warmly at Shanghai Holiday Inn. There were no reports or KPIs—just employee-created skits, heartfelt choir performances, and an unexpected dance medley that filled the room with laughter and applause. Outstanding employees and teams were honored one by one. The trophies were modest, but each recognition carried a year's worth of effort and persistence. The red-envelope game that followed energized the entire room, with cheers erupting as “luckiest winners” were announced.

Behind these lighthearted moments were countless real stories of dedication: someone signing their first independent contract with sweaty palms; someone working three consecutive nights to ensure a client's system launched on time. These small yet steadfast moments form the warmest foundation of the “system”—a group of people who believe in the same mission, supporting one another and moving forward together.

When tools are no longer scarce, the real barrier lies in how effectively they are used.

Tendata's answer is clear: rather than chasing technological hype or stacking buzzwords, it embeds AI deeply into real business scenarios—making products more intuitive, services more impactful, and organizations more resilient. As foreign trade competition enters deeper waters in 2026, Tendata aims to be the bridge—connecting the professionalism and resilience of Chinese enterprises with global customers through reliable, tangible, and sustainable value. And that is the true meaning of “AI Empowerment, Built-in Excellence.”

For foreign trade success, choose Tendata.

The next winner could be you.

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