Customer Background Check: The Secret to Closing High-Value Deals

tendata blogTrade Data Provider

ten data blog2025-07-22

There's a reason we say, “Sharpening the axe won't delay the job of cutting wood.” In international trade, a comprehensive customer background check is your secret weapon. It helps you quickly distinguish real inquiries from scams, efficiently screen out high-quality buyers, and gain insight into their true needs and pain points. With the right preparation, you can negotiate with precision and secure high-profit orders.


Now you might ask — how exactly should you conduct a customer background check?


With Tendata's client development platform, it only takes a single search. Enter the company name or website, and you'll get a complete picture of your buyer — instantly.


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1. Basic Company Information

Tendata provides full transparency into a company's official website, industry, size, annual revenue, core products, and more — helping you quickly understand:

·Their product lines

·Company type (wholesaler, manufacturer, or retailer)

·Business model

·Market positioning

This allows you to assess whether the client is a good match for your business and determine the potential for collaboration.


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2. Historical Purchase Records

Is the buyer currently sourcing from your country? What products are they buying? In what quantities? How often do they purchase, and what is the average deal size?

Tendata gives you all this data, enabling you to:

·Evaluate the buyer's purchasing intent and buying power

·Spot trends in their procurement activity

·Identify their peak and off-peak seasons

·Analyze whether their business is growing or declining

You can even identify their existing suppliers, see who their source buyers are, and compare your offerings to competitors — giving you a strategic edge to position your value proposition effectively.


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customer background check,background check,company background check

customer background check,background check,company background check


3. Identify Key Decision-Makers

Ever spent weeks talking to a potential client, only to get nowhere? The likely issue: you weren't speaking to the right person.

Tendata can help you directly locate the decision-makers — company owners, procurement managers, senior executives — with access to:

·Full names

·Job titles

·Emails

·Phone numbers

·Social media profiles

This means no more wasted time on gatekeepers. You'll be able to identify who has real decision-making authority and reach out with precision — significantly improving your chances of closing the deal.


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Simplify Your Customer Background Check in Minutes

With Tendata, customer background checks become effortless. What used to take your team an entire day can now be done in just 10 minutes — helping you boost both efficiency and performance.


But remember: before doing a background check, you first need leads. What if you don't have any customers or inquiries?


Tendata can help here too! In addition to 360-degree customer analysis, Tendata enables you to find high-intent buyers instantly. Simply input the product name or HS code, and based on your target market and client type, you can pinpoint accurate foreign buyers or suppliers — and get direct access to key decision-makers.


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Conclusion

Used wisely, Tendata is a game-changer. Even newcomers to international trade can quickly become experts. With one powerful tool, you gain the ability to identify real buyers, understand their behavior, and build smarter sales strategies — all starting with a solid customer background check.


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Effective Date: 01/07/2026

1. Introduction

Tendata (Shanghai Tendata Tech Co., Ltd., hereinafter referred to as “Tendata”, “we”, “us”, or “our”) is committed to protecting your privacy and data security. This Privacy and Data Protection Policy (“Policy”) explains how we collect, use, store, share, and protect your information when you visit our websites, use our customs data query systems, softwareasaservice (SaaS) platforms, or otherwise engage with our services.

2. Scope

This Policy applies to:
Tendata’s official website and related mobile applications;
Tendata’s customs data analytics software and SaaS offerings;
Communications via phone, email, or offline meetings.
Special Note: The “customs data” referred to in this Policy primarily involves commercial business information in international trade (e.g., importer/exporter names, transaction values, quantities, product descriptions). Tendata does not actively collect sensitive personal information of natural persons (such as biometric or health data), unless you voluntarily provide such information as our client representative.

3. Categories of Information We Collect

We collect information in three main categories:
3.1 Information You Voluntarily Provide
Account Information: name, job title, company name, corporate email address, phone number, and office address.
Communication Content: inquiries, feedback, and attachments submitted through online forms, customer service chats, or email subscriptions.
3.2 Information Generated During Service Use
Search and Query Records: keywords, HS codes, product descriptions, and browsing history entered into our system.
Log Data: IP address, browser type, operating system, access times, and page clickstreams.
Transaction and Contract Information: details of purchased service packages, payment records, and invoice information.
3.3 Information from Third-Party Sources
We may verify your corporate background information from publicly available commercial channels to ensure compliance with our service terms.

4. How We Use Your Information

We use your information for the following legitimate purposes:
Service Provision and Support: account activation, generation of data analytics reports, processing refunds, and handling technical support requests.
Product Improvement: analysing user behaviour patterns to optimise our data algorithms and user interface.
Marketing and Notifications: sending industry insight reports, product updates, or event invitations, subject to your prior consent.
Legal Compliance and Security: detecting and preventing fraud, maintaining system security, and fulfilling antimoney laundering and export control compliance obligations.

5. Data Storage and Protection

5.1 Storage Location
Your personal and business data are primarily stored on servers located in Shanghai, China, and on Alibaba Cloud’s secure infrastructure. We strictly comply with applicable data localisation requirements.
5.2 Security Measures
Tendata employs industryleading security measures to protect your data:
Transport Layer Security: fullsite TLS 1.3 encryption to ensure secure data transmission.
Storage Encryption: sensitive fields are encrypted using AES256 encryption.
Access Control: a strict internal permission hierarchy, granting access only to authorised personnel on a “minimum necessary” basis.
Backup and Disaster Recovery: automated daily backups to ensure high data availability.

6. Sharing, Transfer, and Disclosure of Your Information

6.1 Sharing with ThirdParty Partners
We only share your data when necessary:
Service Providers: such as cloud service providers (Alibaba Cloud), email delivery services, and payment gateways. These partners are bound by strict data processing agreements.
Legal Requirements: disclosure in response to mandatory requests by Chinese laws, administrative regulations, or judicial authorities.
6.2 Business Transfers
If Tendata is involved in a merger, acquisition, or asset restructuring, your data will be transferred as part of the business assets. We will notify you in advance and require the new entity to continue to comply with this Policy.
6.3 Prohibition on Sale
Tendata explicitly undertakes that we will never sell, trade, or rent your personal data or business secrets to any unrelated third party.

7. Your Data Subject Rights

Under the Personal Information Protection Law (PIPL) and the GDPR, you have the following rights:
Right to be Informed and Right of Access: you may contact us at any time to confirm whether we are processing your personal data and request a copy of that data.
Right to Rectification: you may request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): under certain circumstances (e.g., when the purpose of processing has been fulfilled or you withdraw consent), you may request deletion of your personal data.
Right to Withdraw Consent: you may withdraw your consent for marketing communications at any time.
Right to Data Portability: you have the right to request that the structured data you provided be transferred to another controller.
How to Exercise Your Rights: Please send an email to [[email protected]] . We will respond within 15 business days.

8. Cookies and Similar Technologies

We use strictly necessary cookies to maintain login sessions and improve page loading speed. You may disable cookies in your browser settings, but this may affect the functionality of certain features. We do not use cookies to track your crosssite behaviour for profiling.

9. Protection of Minors

Our services are designed for businesses and professionals and are not intended for individuals under the age of 14. If we discover that we have inadvertently collected information from a child, we will delete it promptly.

10. Policy Updates

We reserve the right to update this Policy from time to time. For material changes (e.g., changes in the purposes of data processing), we will notify you prominently via inapp messages or email.

11. Contact Us

If you have any questions, complaints, or suggestions regarding this Policy or data security, please contact our Data Protection Officer:
Shanghai Tendata Tech Co., Ltd.
Address: 8th Floor, Building 1, No. 20, Lane 91, Eshan Road, Pudong New Area, Shanghai
Data Protection Email:[[email protected]]
Phone: +021-60898388-8111
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